You may think equality and access is complicated costly, or not a priority. However, it is mandatory for all businesses to ensure they provide reasonable access to disabled people (as detailed in the Equality Act 2010) but you may also be missing the disabled pound.
Disabled consumers are a sizeable yet poorly addressed segment of the consumer market worth £80 billion p.a. (DWP: December 2004) A report in 2006 by the Employers Forum on Disability and RADAR (The Walk Away £) stated that or an average business disabled customers may account for up to 20% of the customer base. The risk of losing custom to a more accessible competitor is high as consumer experiences of disabled people affect the choices of families and friends. Learn how to understand your disabled customers, understand ‘access’ and boost your reputation and sales base in the process.
Richmond AID provides a range of services and training to support local businesses.
Training
We have recently secured funding to offer some FREE bite-size training for local organisations on Employment & Disability Awareness. As we know time is precious we are happy to come in and talk to various teams or team managers at a time to suit your convenience. Sessions can be part of a team meeting and delivered in a more informal format if that is more practical. Contact Jamie Cutler on 020 8831 6072 or at j.cutler@richmondaid.org.uk
Access Services
Richmond AID is the Strategic Lead for physicial disability in the borough and has been providing expert advice on disability for 22 years. We can undertake a low-cost access audit for your businesses and offer practical advice and low cost solutions. Contact Jamie Cutler on 020 8831 6072 or at j.cutler@richmondaid.org.uk or click here for more information…
Toolkits
Richmond AID has produced a series of toolkits that provide information and resources from tpics such as hidden disabilities to reasonable adjustments and recruitment.
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