Have you been newly diagnosed with an illness or disability?
Has your condition changed and you need advice or information?

Our expert team of advisors provide free advice & information by telephone, web, email and face to face. We handle complex queries and work with our clients to resolve lots of different issues. Often we work one to one with disabled people over a period of time to sort an issue out.Advice Services

What the service provides

We provide up-to-date information on all aspects of disability including:

  • welfare rights and benefits
  • employment
  • housing
  • education
  • access
  • aids and adaptations
  • transport and mobility
  • equipment
  • holidays and leisure

Getting the help you need

Our clients include disabled people, families, friends, relatives, carers, students, professionals and other voluntary organisations.

Opening Times: Monday to Friday from 11:00-16:00

Advice Line: 020 8831 6070

Email: advice@richmondaid.org.uk

Mobile/SMS: 07894 215 835

Leave a message: A 24-hour answer phone is available so if you don’t get through to an advisor, please leave a message. You can e-mail us with questions and find more advice and information throughout this website.

Drop in: Visitors are welcome to drop in to our centre during opening times at the DAAC building next door to Teddington library. Our advisors can get busy so it is advisable to book an appointment if you are making a special trip to see us.

The Disability Action and Advice Centre
4 Waldegrave Road
Teddington
TW11 8HT

For full details, map and directions visit our Contact Us page.

Here is some feedback from people that have used our service:

I feel clearer about what to do, reassured that there is support if I need it again, and I’m much less anxious today.

At a stressful time it has been good to talk to someone who wants to help. This will help my parents on a day to day basis, which improves their quality of life and lessens my concerns.

Without here it would be difficult for me because of problems with English.  I can trust the information I get from you.

Visit our Case Studies page for some detailed examples of people we have supported.